The Electricity Company of Ghana (ECG) says they have fixed the vending challenges customers were facing with the prepaid metering system across the country.
In a press release on October 1, the power distribution company noted that consumers who were having challenges buying credits can now do so at the ending points.
“The Electricity Company of Ghana wishes to inform all stakeholders, especially our cherished customers on our prepayment metering system that the issue with the 3rd Party Vending Points has been resolved,” part of the statement read.
“Customers can now purchase electricity credits from their nearest vending points, and all ECG District offices, including tomorrow Sunday, 2nd October 2022, from 9.00 am – 4.00 pm,” they added.
This comes days after there have been interruptions in the purchase of electricity credits by customers using both new and old prepaid metres in parts of the country.
Customers can purchase electricity credits from Oct. 1 – ECG
Some customers in Volta, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw and Tafo have been affected.
Following this, the ECG clarified on Wednesday that the anomaly is a result of some technical challenges which are being resolved.
“Affected customers should please note that our engineers are working assiduously to correct the anomaly and restore the system to normalcy.”
However, as of Saturday morning, some customers were complaining on social media noting that they were still having challenges purchasing electricity credits.
Meanwhile, ECG promised later in the day that the issue had not only been fixed but they are working to also resolve the challenges with the ECG app.
“ECG once again assures our cherished customers that we are working assiduously to restore the Power App for an improved and seamless service provision,” they added.